Frequently Asked Questions
Helpful answers about scanning, results, accounts, and support.
Using Avessia
What does Avessia do?
Avessia helps consumers understand cosmetic and personal care products by scanning the ingredient list on the label and presenting an easier-to-understand product and ingredient view.
Why does Avessia use the label instead of relying only on a barcode database?
Avessia is designed around the ingredient list printed on the product because formulations can change and third-party product records may not always reflect the exact label currently on the packaging.
Do I need to sign in to use Avessia?
Yes. Avessia uses account-based access so your scans, settings, and saved products can be managed consistently across the service.
Is Avessia free to use?
Avessia offers a free account option, with premium access available for expanded use and additional utility.
Results and labels
How does Avessia assess ingredients?
Avessia compares scanned ingredients with its reviewed ingredient dataset and applies your selected concern settings where relevant.
What do the product labels mean?
Avessia uses simple product-level language to support consumer choice: Better Choice, Discretion Advised, Avoid Product.
Does Avessia give medical advice?
No. Avessia is an informational consumer tool. It is not a medical, diagnostic, or regulatory service.
Does Avessia tell me what to buy?
Avessia is designed to help you interpret labels more clearly. It does not provide personalised medical advice or certify products.
Why might results change over time?
Results may change if product labels change, if ingredient data is updated, or if your selected concern settings change.
Shelf and saved products
What is Shelf?
Shelf is your saved list of products you have scanned so you can revisit them later.
Are saved results fixed forever?
No. Avessia’s saved product views may reflect updated ingredient data and current assessment logic over time.
Privacy and support
What information does Avessia collect?
Avessia collects the information needed to operate the service, such as account and usage data. For more detail, please see the Privacy Policy.
How can I contact support?
Please visit the Contact Us page and send us a message. We will do our best to help.
Where can I read the legal terms?
You can read the Privacy Policy and Terms of Use on this website.